1. General provisions
These general terms and conditions govern the rights and obligations of the parties arising from the purchase agreements concluded between the seller and the buyer, the subject of which is the sale and purchase of products offered on the online store of Rainbow crystal sro. Purchases in the online store www.rainbowcrystal.eu can be made by natural and legal persons without restriction, provided that they comply with the following general terms and conditions (hereinafter referred to as GTC). By sending the order for the goods, the customer agrees with these GTC.
Rainbow crystal sro
068 01 Medzilaborce
ID: 36 507 032
VAT number: SK2022021925
The company is registered in the Commercial Register kept at the District Court in Prešov, Section: Sro, File number: 166366 / P
Supervisory body SOI Inspectorate for the Bratislava Region Prievozská 32, P.O. Box 5,820 07 Bratislava 27, Supervision Department tel. No .: 02/58272 172; 02/58272 104 fax No .: 02/58272 170
Buyer: a natural or legal person who has entered into a business relationship with the seller with his order.
Goods: All products that are in the offer of the online store rainbowcrystal.eu or goods made according to the special requirements of the buyer specially ordered on the basis of the buyer's specification.
2. Order and conclusion of the contract
The purchase contract is a contract concluded at a distance on the basis of the buyer's electronic order. In the event that the seller and the buyer enter into a written purchase agreement in which they agree on conditions different from the GTC, the provisions of the purchase agreement will take precedence over these general terms and conditions. The condition for the validity of the electronic order is the true and complete completion of the following essentials: contact details of the buyer - name and surname, name, business name and registered office, place of business or residence of the buyer; ID number, VAT number and VAT ID number of the buyer, if he is registered as a VAT payer; telephone and e-mail, goods code, which uniquely identifies the subject of the order (numerical designation of goods by type, listed in the e-commerce price list) and the price of goods, required quantity of goods, selected method of payment, selected method of delivery and address for delivery. The received electronic order is considered a proposal for concluding a purchase contract. Based on the duly completed buyer's order, the seller will verify it. By verifying the order, the seller confirms by telephone or otherwise to the buyer the type, price and quantity of goods, which he undertakes to deliver to the buyer. After verification, the order is considered binding between the contracting parties.
3. Payment terms
The buyer is obliged to pay the seller the purchase price, including the cost of delivery of goods through the payment methods offered in the order: cash payment for personal collection, cash on delivery at the place of delivery, payment card online, or cashless transfer to the seller's account. The price of the goods is determined according to the valid price list. The seller undertakes to deliver the goods to the buyer at the price valid at the time of ordering the goods. Discounted prices of goods are clearly marked with the symbol "promotion" or "sale". The validity of the preferential prices lasts until the stocks are sold out or for the duration stated at the preferential price.
4. Delivery conditions
The ordered goods will be sent to the buyer in the chosen way (by post, courier or in person). The seller will deliver the goods to the buyer in the shortest possible time, usually within 10 days of placing the order. The buyer acknowledges that the stated delivery dates are indicative. If the seller is not able to deliver all the ordered goods to the buyer within the agreed time, the seller will notify the buyer as soon as possible and notify him of the expected delivery date of the ordered goods or suggest the delivery of alternative goods. For the delivery of the ordered goods, the seller charges transport costs in the amount depending on the selected mode of transport according to the current price lists of the carriers. Also, the seller does not charge shipping for personal collection. The seller's obligation to deliver the ordered goods is fulfilled by handing it over to the buyer at the agreed place of performance or at the time of handing over for transport to the carrier (transport service) to the destination.
5. Cancellation of the order by the seller
The seller reserves the right to cancel the order or part thereof if the goods are no longer produced or delivered or the price of the supplier of the goods has changed significantly and does not agree with the buyer on a replacement. In the event that this situation occurs, the seller will immediately contact the buyer to agree on further action. If the buyer has already paid part or all of the purchase price, the relevant amount will be transferred back to his account within 14 calendar days.
6. Cancellation of the order by the buyer
The buyer has the right to cancel the order without giving a reason at any time before its binding confirmation. After binding confirmation of the order only if the seller does not meet the agreed delivery conditions. If the sale of goods is made exclusively through the online e-shop, the buyer-consumer is entitled to withdraw from the contract without giving a reason within 14 working days from the date of receipt of the goods. The cost of returning the goods is borne by the buyer, who is obliged to ensure the delivery of undamaged and unworn goods to the company's address. The buyer does not have the right to withdraw from the contract - the consumer, if the purchased goods were personally collected at the company's point of sale, if the goods are "to order", or the goods were ordered on the basis of a special order. If the conditions for returning the goods are met, the buyer will be refunded the full amount paid for the goods within 3 working days from the date of withdrawal. The price for delivery of goods is not included in the refunded amount. No later than 14 days from the date of delivery of the notice of withdrawal from the contract, the buyer will be refunded all payments to his bank account. The seller does not accept the returned goods by cash on delivery. In the case of returning the goods, the buyer is obliged to send the goods in the form of a regular or commercial package by post or by a forwarding company.
7. Warranty, claims, return or exchange of goods
The warranty period for the goods is 24 months from the date of purchase. If the document is issued to the company or. According to the Commercial Code, the ID number of the warranty is 1 year (12 months). Only goods purchased from the seller can be claimed. In order to file a claim for goods, the buyer is obliged to send the seller a signed claim request, which contains a description of the fault, together with the defective goods. To acknowledge the complaint, it is necessary to send a guarantee certificate and a copy of the tax document on the basis of which the goods were acquired. The claimed goods must be complete, with accessories, in the original packaging. Resolving a complaint during the warranty period is free of charge.
8. Protection of personal data
Upon registration, the buyer provides the data necessary for its identification in the electronic store, which allows you to transfer the necessary accounting operations, to prepare a tax document. The seller undertakes to treat and dispose of the buyer's personal data in accordance with applicable law, collecting them only for the above purpose and to improve its services. By using the online store, the buyer agrees to the collection and use of information about it and its purchases under the conditions set out above.
9. Final provisions
The Buyer acknowledges and agrees that the rights and obligations between the Seller and the Buyer are governed by the relevant legal regulations of the Slovak Republic in addition to these general terms and conditions. In matters that cannot be resolved by these terms and conditions, the relevant provisions of the Civil Code, the Commercial Code and the Consumer Protection Act shall apply.